Nasreen El-Mariesh Coaching Privacy Policy
Nasreen El-Mariesh Coaching is committed to protecting and respecting your privacy. Here’s how and why we store and use your personal data.
This Privacy Policy outlines the manner in which Mia Mia Life Ltd, a coaching company based in the UK and a member of the ICO (Information Commissioner's Office), collect, use, store, and protect any personal information obtained from clients, visitors and users of our website. We are committed to ensuring the privacy and security of your personal data. By using our website, you consent to the practices described in this policy.
The short version:
If you’ve enrolled in coaching or on a programme then we need your personal data to send you important information about the programme and process payments. We may tore your information on Thinkific as well as cloud based servers (Dropbox) and use Square Up to process payments.
If you have signed up to a newsletter we will email you occasionally to tell you about coachign programmes, retreats or other wellbeing news. We use Mailchimp to send out our email campaigns and store our contacts. It’s really easy to unsubscribe.
If you are browsing on our website please note it is built in web platform Squarespace who use cookies and similar technologies. Their Cookie Policy describes what they do in that regard.
All of our suppliers are all Data Compliant with EU GDPR May 2018 . Click on the hyperlinks to see their privacy policies. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes.
You have the right to see what information we hold about you by making a subject access request.
You have the right to request that information we hold about you is deleted.
The longer version:
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the European General Data Protection Regulation (2016/679) (the “Legislation”), the data controller is Tonic Retreats, 32 Eaton Road, Poole, Dorset BH13 6DG
INFORMATION WE COLLECT FROM YOU
We will collect and process the following data about you:
Information you give us. This is information about you that you give us by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This may incldue:
Name and contact information, including email address, phone number, and postal address.
Demographic information, such as postcode, preferences, and interests.
Other information relevant to customer surveys and offers.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
to provide coaching services and respond to your inquiries or requests (via email, phone, SMS, Thinkific and/or Voxer)
to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail, SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you do not want us to use your data in this way, please advise us.
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and others;
to notify you about changes to our service;
Information we collect about you. We will use this information:
• Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
DISCLOSURE OF YOUR INFORMATION
You agree that we have the right to share your personal information with:
• Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
• Selected third parties including:
• business partners, suppliers and sub-contractors for the performance of any contract we enter into with them;
• advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not usually disclose information about identifiable individuals to our advertisers, other than for the purposes of excluding those users from duplicate advertising.
Third Parties
We do not transfer your Personally Identifiable Information unless we receive prior consent, offer advance notice or are required to fulfil our contractual or legal duties.
This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those third parties agree to keep this information confidential.
We may transfer personal information that we collect from you to third party data processors as mentioned in section 4 which may be located in countries that are outside of the European Economic Area (EEA). This data may also be stored outside of the EEA, or processed by staff operating outside the EEA who work for us or for one of our suppliers.
By agreeing to our Privacy Policy, you agree to this transfer, storing or processing. We will take all steps reasonably necessary which may include securing legal agreements with third parties to ensure that your data is afforded the same level of protection as described in this Privacy Policy.
If you wish to access any agreements we have in place with third parties including our event partners, you can email us a naz @ nasreenel-mariesh.com
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
WHERE WE STORE YOUR PERSONAL DATA
Information you provide to us is either stored on secure cloud servers (Dropbox) or captured by our third party suppliers and service providers which are Mailchimp (online marketing platform and email campaigns) and Square Up (payment processing), Stealth Seminar, Eventbrite and Schduel Once for appointemnt booking:
www.dropbox.com/en_GB/business/trust/privacy
www.mailchimp.com/legal/privacy/
www.squareup.com/gb/legal/privacy-no-account
www.stealthseminar.com/privacy-policy/
www.eventbrite.com/privacypolicy
https://www.thinkific.com/privacy-policy/
If you are browsing on our website please note it is bulilt in Squarespace who use cookies and similar technologies. Their Cookie Policy describes what we do in that regard.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes.
You have the right to see what information we hold about you by making a subject access request.
You have the right to request that information we hold about you is deleted.
ACCESS TO INFORMATION
The Regulation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Regulation.
CHANGES TO OUR PRIVACY POLICY
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to naz @ nasreenel-mariesh.com